Customer Service

Geloon is different. We listen, we respond, we act. Whenever you get in contact with Geloon, a real person with a real name will respond to your question promptly.

We have over 120 vendors ourselves, so we know what it’s like to be in our clients’ position. We take the time to work with you and really get to know you, answering any questions you whether before, during or after your production journey.

Customer Support Goals

To ensure that we provide the best customer support in our industry, we’ve established the following goals:

  • Warmth – we treat each request as important and always communicate with our clients in a warm, polite manner.
  • Relationships – we get to know you, and work with you closely.
  • Clear communication – we try to truly understand what our clients are asking. If we don’t understand, we ask.
  • Fast responses – we answer every email swiftly – we never make our clients wait more than 24 hours.
  • Those are our goals. While many of them seem like common, we believe they represent the opposite of how many companies regularly allow themselves to conduct business. Goals are easy to state; execution is the important part. If you would like to let us know how we are doing, please send us an email at info@geloon.com

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